Enhance client relationships with Desjardins as a full-time Client Experience Advisory Agent. Ensure member satisfaction by offering tailored financial solutions and promoting digital tools. In this full-time in office role, you will focus on providing exceptional member and client experiences at Desjardins.
You’ll be responsible for advising on banking transactions, promoting services, and identifying business opportunities. Your goal is to empower clients through financial knowledge and available technological resources while adhering to compliance and safety standards. Key Responsibilities:
- Support clients in using technological tools for transactions
- Contribute to business development through customer service
- Assist members encountering fraud and ensure proper referrals
- Stay current on industry standards and products
- Follow compliance and risk management protocols Requirements:
- High school diploma in a relevant field
- Minimum two years of relevant experience
- Knowledge of French is required
- Effective communication and customer-focused mindset
- Tech-savvy with nimble learning abilities Leverage your customer service skills and technology knowledge to enhance the member experience at Desjardins.