Description Job Purpose: The Senior Proposal Writer is responsible for leading the development of high-impact, client-facing proposals that support revenue growth. This role partners closely with Sales, Solution Architects, and Leadership to shape win strategies, craft compelling narratives, and deliver compliant, high-quality RFP/RFI responses that differentiate CallTower in the CX, CCaaS, AI and UCaaS market. Duties: In the context of tenders, the Senior Proposal Writer is responsible for coordinating key activities related to the process. Their responsibilities include: Proposal Strategy & Development Lead end-to-end RFP/RFI responses, including strategy, messaging, and positioning Develop win themes and value propositions aligned to client needs and competitive landscape Translate technical solutions into transparent, compelling business narratives Cross-Functional Leadership Partner with Sales, Pre-Sales, Product, Legal,



and Delivery teams to shape responses Facilitate proposal strategy sessions and stakeholder alignment to meet response deadlines Process & Content Optimization Maintain and evolve reusable content library and templates Drive continuous improvement of proposal processes and tools (including AI-enabled capabilities) Oversee and manage the response process, including procurement portals, communications with customer procurement teams, and bid coordination. Risk & Compliance Ensure all proposals align with contractual, legal, and compliance standards Identify and mitigate commercial and contractual risks Communicate with federal, state, and provincial bodies to request compliance documents Review contract clauses and verify the conformity of proposals The Senior Proposal Writer will also partake in managing contractual documents for the Company (scope of work, change requests, hours of

📌 Senior Proposal Writer (Ottawa)
🏢 CallTower
📍 Ottawa