Drive effective collections and recovery strategies as a Collections Operations Manager, overseeing delinquent automotive lease accounts in a regulated environment. In this leadership role, you'll be at the forefront of developing and managing collections operations for retail automotive leases less than 120 days past due. Collaborating with internal stakeholders, technology partners, and clients, you'll implement policies, workflows, and controls tailored to client needs.

Your expertise in automotive finance collections will ensure both operational efficiency and customer focus. Key Responsibilities:

- Develop and implement tailored collections processes
- Oversee day-to-day collection activities and strategies
- Monitor account queues and prioritize collections effectively




- Manage escalated or sensitive customer issues
- Coordinate with third-party collection agencies and vendors Requirements:
- Minimum eight years in consumer collections or recoveries
- Three to five years leading collections teams
- Solid knowledge of automotive finance collections
- Fluency in English and French
- Proficiency in Microsoft Office and reporting tools Elevate collections operations while ensuring effective recovery strategies and outstanding customer interactions in the automotive finance landscape.

📌 Collections Operations Manager (Toronto)
🏢 Candido Consulting Group
📍 Toronto