We have one (1) permanent full-time position located at our mail office in SE Calgary.

Working days will be Mondays to Fridays, totaling 37.5 hours per week.

Program Summary The Calgary Alternative Community Link (CACL) supports eligible adults with disabilities and complex support needs living in continuing care homes in Calgary. Through individualized, person-centered support, the program helps people build community connections, participate in meaningful activities, and access advocacy, referrals, and social inclusion supports that reflect their goals and needs.

Job Summary The Community Support Coordinator provides leadership, supervision, coordination, and quality assurance in the design, delivery, and monitoring of community-based services aligned with the Community Access for People in Continuing Care (CAPCC) government program.

This role is responsible for: Direct supervision and performance management of frontline staff

Development, implementation, and ongoing evaluation of Individual Support Plans (ISPs)

Ensuring services promote community inclusion, social participation, and person-centered outcomes

Ensuring compliance with CAPCC policy, funding requirements, and reporting standards Key Responsibilities

Client

Client Services &

- ISP Development Develop and maintain respectful, professional relationships with individuals and their support networks

Manage an assigned caseload, including intake, assessment, and crisis response as required

Review referrals and determine eligibility in alignment with CAPCC criteria

Lead the development of Individual Support Plans (ISPs) in collaboration with the individual and, where appropriate, their support network

Ensure ISPs

Reflect assessed needs, preferences, and personal goals

Promote meaningful community participation and social inclusion

Include clear, measurable outcomes and strategies

Are developed using a person-centered and strength-based approach

Oversee implementation of ISPs by direct support staff, ensuring consistency and quality of service delivery

Monitor, evaluate, and update ISPs regularly to reflect progress, changing needs,and outcomes

Coordinate and facilitate participation in community-based activities and events

Support individuals in building and maintaining formal and informal support networks

Ensure informed consent and active participation of the individual in all planning processes

Maintain accurate, timely, and comprehensive documentation (case notes, ISP updates,



reporting data) Support Staff

Supervision &

- Leadership of Direct Support Staff Provide direct supervision, coaching, and performance management of frontline staff

Assign staff to individuals based on needs, compatibility, and skill requirements

Ensure staff understand and effectively implement each individual’s ISP and support strategies

Conduct regular check-ins, performance evaluations, and provide constructive feedback

Identify training needs and ensure completion of required and program-specific training

Support staff in managing complex situations, including behavioural, medical, and social challenges

Ensure staff adherence to agency policies, procedures, and CAPCC program expectations

Review and approve timesheets, documentation, and required reporting from staff

Promote a positive team environment focused on accountability, quality, and continuous improvement Program Delivery &

- CAPCC Compliance Ensure all supports align with CAPCC service delivery principles, including: Dignity and respect

Flexibility and individual choice

Strength-based, person-centered planning

Community inclusion and participation Coordinate and monitor program activities, including individual and group community opportunities

Ensure all activities and supports align with approved uses of CAPCC fundingOversee and track appropriate use of subsidized supports (e.g., transportation, admission costs)

Ensure services do not duplicate other provincially funded programs

Maintain documentation required for quarterly, semi-annual, and annual reportingContribute to outcome measurement, program evaluation, and continuous improvement Agency Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Community Link services

Ensure program content and delivery processes conform to a high ethical

Ensure all documentation is submitted in a timely manner

Participate in staff meetings for CASS and CACL

Maintain all mandatory training

Collaborate with internal teams and external stakeholders, including Continuing care staff,



families and guardians, community partners and service providers

Work closely with the Program Manager/designate and team

- Provide regular updates regarding any changes / concerns pertaining to the caseload of clients

Serve on agency committees as needed

Manage and coordinate program activities and workshops

Provide leadership in program planning and development Culture Model and demonstrate CASS values in all interactions with clients, staff, and community members

Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization

Demonstrate an ability and willingness to give and receive honest, balanced feedback

Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable qualified bodies

Embody the core values of CASS Qualifications and Experience Several years of experience in the Human Services field

Supervisory experience

Strong interpersonal skills

Ability to work under pressure

Competency in report writing

Ability to work both independently and as a team member

Strong organizational and time management skills

Ability to maintain confidentiality

Strong verbal and written communications

Ability to approach situations with positivity

Ability to adapt communication styles including active listening

Demonstrates strong organizational, time management, managerial, and leadership skills

Ability to be flexible and patient

Confident, creative, critical thinker

Knowledge of disability support sector and community resources

Strong task prioritization and multi-tasking skills

Experience working with Non-Profit organizations is an asset

Knowledge in supporting adults with developmental disabilities preferred

Expertise in Microsoft Office software, including

- Excel, PowerPoint, and Word Required Education Degree or diploma in a Human Services related discipline Other Required Skills A current Basic First Aid/Emergency First Aid certification that includes CPR/AED A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS A vehicle and valid driver's license are considered assets

📌 Community Support Coordinator Community Link (1 Permanent Full-Time) (Calgary)
🏢 Calgary Alternative Support Services
📍 Calgary