Become a pivotal Retail Experience Lead overseeing operations and staff in a dynamic retail environment. This role emphasizes customer service, team supervision, and operational excellence.The Retail Experience Lead is essential in managing store openings and closings, supervising daily tasks, and ensuring compliance with company standards. You'll engage with customers, assist cashiers, and maintain exemplary store presentation. This position requires strong communication skills, conflict resolution, and adaptability to enhance the customer experience while leading your team effectively.Key Responsibilities:Oversee store operations including alarm managementGreet and assist customers while modeling best practicesDeliver outstanding customer service by building relationshipsSupport onboarding and training for current team membersAddress customer complaints and escalate as neededRequirements:Minimum 2 years retail experienceHigh school diploma or GEDProven customer service experienceProvincial Cannabis Certification requiredClear criminal recordLead by example and embody exceptional customer service and operational integrity.

📌 Retail Experience Lead In Operations (Alberta)
🏢 Pop's Cannabis
📍 Alberta