Elevate customer interactions as an IVR & Contact Centre Architect in Toronto, ON. Expert in Salesforce Service Cloud Voice and voice-enabled solutions for optimized customer experiences. This long-term contract role requires a deep understanding of designing, configuring, and implementing contact center solutions using Salesforce and other CIVR systems, especially Amazon Connect.

You will leverage your CRM, telephony knowledge, and customer service operations expertise to create scalable voice interactions. Key Responsibilities:

- Design and implement voice-enabled contact center solutions
- Configure Salesforce Service Cloud Voice for optimal performance
- Troubleshoot Salesforce integrations with various systems
- Enhance customer service operations through voice technology
- Collaborate with internal teams on scalable solutions Requirements:
- Extensive experience with Salesforce Service Cloud Voice
- Knowledge of CIVR systems, ideally Amazon Connect
- Solid background in CRM and telephony systems
- Proven expertise in customer service operations
- Effective problem-solving and troubleshooting skills Utilize your IVR and contact center skills to transform customer experiences in this Toronto-based opportunity.

📌 Contact Centre Architect in Toronto
🏢 Indotronix UK
📍 Toronto