Elevate BMO's Virtual Connect as a Conversational AI Specialist! Drive development of cutting-edge conversational AI solutions and collaborate with various departments to enhance customer experiences. In this senior role, you will utilize your expertise in conversational AI to spearhead projects that revolutionize BMO's contact center operations.

You’ll work closely with technology, analytics, and business leaders, ensuring that conversational experiences are scalable and effective. Your strategic insights will help shape BMO’s technology initiatives and drive value for the organization. Key Responsibilities:

- Lead product discovery and development of AI experiences
- Define and document technology requirements for projects




- Advise on conversational AI initiatives and strategies
- Develop reports and dashboards for performance tracking
- Build robust relationships with internal and external stakeholders Requirements:
- 5-7 years in conversational AI or related fields
- Degree in technology or relevant discipline
- Proficiency in contact center operations
- Strong analytical, communication, and collaboration skills
- Experience with CCaaS platforms like Amazon Connect Shape the future of customer service with BMO through your expertise in AI technologies!

📌 Conversational AI Specialist BMO Remote (Toronto)
🏢 BMO
📍 Toronto