Elevate your career with Kuehne+Nagel as a Customer Care Manager in Western Canada. This role merges air logistics with strong customer engagement to drive commercial growth. Kuehne+Nagel is seeking a Customer Care Manager for its Western Canada Air Logistics team.

The ideal candidate is driven to enhance customer relationships, optimize operational processes, and identify growth opportunities within a diverse portfolio. You will take charge of customer retention, operational excellence, and lead a culture of accountability across your team. Key Responsibilities:

- Lead the Western Canada Customer Care team effectively
- Manage a diverse customer portfolio for engagement
- Build executive-level relationships and trust with customers
- Identify recovery tactics for lost business
- Partner with internal teams to execute growth strategies Requirements:
- Experience in air freight or freight forwarding
- Solid customer-facing and commercial engagement skills
- Track record of solving problems and achieving results
- Leadership experience is preferred but not necessary
- Self-starter with a resilient and accountable approach Contribute to a customer-focused environment while driving growth and operational success at Kuehne+Nagel.

📌 Customer Care Manager, Air Logistics (Richmond)
🏢 Kuehne Nagel
📍 Richmond