Join HeyOrca as a Customer Care Specialist, where your love for helping people will shine. You'll support customers, troubleshoot technical issues, and enhance your skills in a collaborative workplace. As a Customer Care Specialist, you will engage with clients using in-app messaging and email, provide one-on-one training, and partner with teams to resolve issues.

This role requires adaptability and the ability to manage subscription and account inquiries while spotting trends to improve service. Key Responsibilities:

- Assist customers via in-app messenger and email
- Collaborate with product teams to resolve technical concerns
- Support billing and account management inquiries
- Identify trends in support tickets for product improvement
- Help update educational resources and knowledge articles Requirements:
- 1-2 years of relevant experience
- Strong communication and problem-solving abilities
- Attention to detail and organizational skills
- Familiarity with support tools and flexible scheduling
- Open to growing into customer success roles Your problem-solving skills and customer focus will make a significant impact at HeyOrca.

📌 Customer Care Specialist at HeyOrca (Edmonton)
🏢 Collage
📍 Edmonton