Elevate customer experience as a Customer Care and Reservations Specialist at PAL Airlines in St. John's, NL. Utilize your exceptional service skills while supporting reservation processes and travel agencies.

At PAL Airlines, we seek a Full-Time Permanent Customer Care and Reservations Specialist committed to excellence. This role involves travel agency support, maintaining the eticket database, and processing various ticketing requests. You will play a key role in ensuring timely processing of GDS queues and provide Tier 2 support to partners, helping clients with their travel needs.

Key Responsibilities:

- Assist travel agencies with reservation support
- Maintain daily eticket database and process open coupons




- Handle GDS reject queue and Tier 2 ticketing
- Quote fares and book flights for customers
- Respond to cargo inquiries and provide appropriate solutions Requirements:
- Secondary schooling completion in a related field
- 1+ years of customer service experience
- Preferred 1+ years technical support experience
- Experience in Travel and Tourism is preferred
- Robust communication and sales skills Bring your customer service excellence and technical support experience to PAL Airlines, enhancing travel moments for every customer.

📌 Customer Care Specialist at PAL Airlines (St. John's)
🏢 PAL Airlines
📍 St. John's