Elevate customer satisfaction as a Customer Onboarding Specialist focusing on billing processes. Join our dedicated team to guide recent clients through a seamless onboarding setup. This role involves executing essential onboarding tasks, including managing customer agreements and deposits.
You will facilitate communication between developers and internal teams to ensure a smooth setup process for new customers. Your focus on resolving inquiries and issues will help maintain our commitment to exceptional service. Key Responsibilities:
- Execute onboarding tasks for new customers
- Communicate with developers for necessary setup information
- Collaborate with internal departments for seamless onboarding
- Resolve customer inquiries both verbally and in writing
- Document customer service activities clearly Requirements:
- Minimum two years’ experience with a utility provider
- Two years’ customer service experience
- Proficiency in MS Office suite
- Self-motivated and organized
- Ability to manage multiple tasks effectively Bring your problem-solving skills and communication expertise to ensure a top-tier onboarding experience.