Become a Customer Service Agent with Entain, working in a hybrid model from Kahnawake, Quebec.

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Interaction customers with live chat, email, and phone support during night shifts. Entain is seeking a dynamic Customer Service Agent to join our Canada Operations team. This hybrid role requires you to engage customers through multiple channels, ensuring quality service while meeting productivity targets. Primarily focused on resolving queries, you will thrive if you have experience in customer service, contact centers, or the gaming industry. Key Responsibilities:

- Resolve customer queries through live chat and email
- Support customers via phone conversations
- Identify opportunities to enhance customer experience
- Meet departmental quality and productivity targets
- Assist with troubleshooting and issue resolution Requirements:
- Minimum 1 year of customer service experience
- Experience in gaming or office-based environments
- Robust problem-solving and relationship-building skills
- Proficient in Microsoft Office applications
- Comfortable working with multiple systems Bring your customer service expertise and enjoy helping people in this rewarding role with Entain.

📌 Customer Service Agent at Entain (Quebec City)
🏢 Entain Group
📍 Quebec City