Enhance your career with Olympus as a Customer Service Representative II in Richmond Hill, Ontario. Excel in handling complex orders while providing exceptional customer service in a hybrid work setting. This role is designed for candidates with 1-2 years of experience in customer interactions.

You will be responsible for managing inquiries, order entry, and ensuring service quality standards are met while maintaining a high case volume. Expect to utilize your bilingual English-French skills along with strong Microsoft Office knowledge to deliver effective support. Key Responsibilities:

- Manage daily customer inquiries and order requests
- Achieve 85% case volume in the Service Cloud
- Ensure 98% accuracy in order processing
- Provide ETA updates and support for order management
- Log customer interactions in databases accurately Requirements:
- 1-2 years customer service experience
- Bilingual proficiency in English and French
- Post-secondary degree or diploma
- Strong organizational and detail-oriented skills
- Ability to work flexibly and handle stress Leverage your communication and customer service expertise at Olympus to promote patient care solutions.

📌 Customer Service Representative at Olympus (Richmond Hill)
🏢 Olympus Corporation of the Americas
📍 Richmond Hill