Customer Service Representative

Bring Your Care, Confidence, and Customer Expertise

If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.

What You’ll Do

As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:

- Building positive, lasting customer relationships in person and over the phone
- Submitting ICBC rental forms and guiding customers through the process
- Scheduling repair appointments and managing shop calendars
- Generating repair orders and ensuring accurate documentation
- Interacting with vendors and coordinating incoming/outgoing materials
- Providing clear repair updates through phone, text, and email
- Managing and posting invoices, parts returns, and related paperwork
- Reconciling repair orders with accuracy and attention to detail





This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.

What You Bring

- Excellent verbal and written communication skills
- Strong organization, accuracy, and attention to detail
- A friendly, professional approach with strong people skills
- Passion for vehicles and helping customers feel confident in their repair journey
- A valid driver’s license
- Solid references that reflect reliability and professionalism

What We Offer

- Competitive wages
- Extended health, dental, and vision coverage
- Paid time off
- RRSP plan
- Supportive, team-focused environment
- Learning & Development Program
- Opportunities to support our community through volunteering
- Corporate discounts
- Regular social events and team gatherings

If you’re a service‑driven qualified who enjoys helping people and keeping things organized, we’d love to have you on our team.

📌 Customer Service Representative (Richmond)
🏢 Kirmac Collision
📍 Richmond