Elevate your career with Dal-Tile as a Customer Service Specialist in a supportive environment. Serve walk-in customers, manage inquiries, and ensure order accuracy in this dynamic role. Dal-Tile, a subsidiary of Mohawk Industries, is seeking a dedicated Customer Service Representative II.

This role focuses on high-volume inbound calls while providing meticulous customer account management and order processing. Candidates should possess strong communication skills and thrive in a rapid-paced, team-driven atmosphere. Key Responsibilities:

- Manage customer accounts with order entry and status inquiries
- Handle a high volume of inbound calls using ACD
- Process sales orders, faxes, and maintain reporting
- Collaborate with internal teams to resolve order issues
- Participate in special projects as required Requirements:
- High School Diploma or GED equivalent
- 3+ years of call center or customer service experience
- Preferred knowledge in customer account management
- Proficiency in Word and Excel
- Strong organizational and problem-solving skills Bring your customer service expertise and interpersonal skills to Dal-Tile and contribute to our exceptional service excellence.

📌 Customer Service Specialist at Dal-Tile (Calgary)
🏢 Mohawk Industries
📍 Calgary