CTI is looking for a motivated candidate to help our customers with our products.
Our products consist of retail inventory management software, e-commerce software, and point of sale (software and hardware). Our customers are retail managers and staff.
You will be responding to customers via ticket system, chat and phone. You will be helping them solve their issues; this can involve straight-forward support, adjusting system configuration, and troubleshooting bugs. You will also be involved in Quality Assurance: testing new features and bug fixes to our platform before deploying them to the customer.
You need to
- be able to learn and retain an overall understanding of a fairly complex system.
- excel at using desktop software – not just Windows – but to have an aptitude for learning the ins and outs of specialized software.
- be familiar with how retail stores typically operate.
- have good interpersonal skills for working with our customers.
We are looking for someone who likes:
- helping others
- solving problems
- working with people
- being an expert
Our end goal is for you to move from a Level 1 to Level 2 customer support representative.
To get there you must:
- thoroughly understand how to use our applications
- be a good communicator (both with customers and developers)
- be detail-oriented
- be organized and able to multi-task
What our other employees say they like about our company:
- Feeling valued by the executive team
- Good teamwork environment
- Autonomy
- Fast-paced environment
- Constant learning opportunities
- Nice customers
- With a small company, your work makes a difference in the products and services that are delivered
- Competitive pay and flexible schedule
Experience and Skills you will need:
- Prior experience in a software support role
- Proficient using technology
- Detail-oriented
- Good communicator
- Highly organized
- Efficient multi-tasker
Skills that would be an asset:
- Previous experience in or supporting business, retail, or accounting software
- Previous experience in a similar role
Work location:
- For the first 3 weeks of onboarding, you will be working in-office 5 days a week.
- After onboarding, work location will be hybrid, with two days in-office per week.
- During busy times, you may be asked to come into the office more than two days per week.
How to apply
Please send us your resume and include a cover letter explaining your interest in this role.
About Carleton Technologies
Carleton Technologies creates and supports industry-leading integrated Inventory Management, e-Commerce, Point of Sale, and Accounting technologies for campus and private-sector retailers. Our products enable our customers to streamline operations, speed up and simplify their Point of Sale, and expand their reach through integrated e-commerce applications.
Job Types: Full-time, Permanent
Pay: From $65,000.00 per year
Benefits
- Casual dress
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- On-site parking
- Work from home
Work Location: Hybrid remote in Nepean, ON K2E 7K3