**Build Your Career With Us*****The What***As a DEWALT Factory Service Technician,you will be part of a dedicated team based in **Mississauga, ON** and reporting to the **Branch Manager**.If you enjoy building strong relationships, contributing to meaningful work, and making a real impact, join us to build a career where you can thrive and **Make A Difference For Those Who Make The WorldTM.*****What You Get**** **Competitive compensation**,with an anticipated starting rate of $23.00-$26.00/hour, based on your experience, skills, qualifications, and market location.* **Comprehensive benefits package** designed to support the health, well-being, and financial future for you and your family.* **A supportive and collaborative team** where your ideas are valued and you can bring your best self to work every day.* **Career growth opportunities** as part of a Fortune 200 company, with the chance to learn, grow, and advance your career.* **An Employee Product Purchase Program** with exclusive discounts on our products, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER brands.* **Employee perks** including discounted company stock options, GoodLife Fitness discounts, safety shoes reimbursement, and many more exclusive offers.***The Why*** It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The WorldTM. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.***What You Will Get To Do**** Estimation and completion of repairs, including proper identification of SKU’s and parts needed* Processing of service work orders, logging, tracking, follow-up.* Provide over the counter repairs for Black & Decker, DEWALT,



Stanley and Bostitch tools.* Provide technical assistance to distributors/end users/staff* Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)* Provide parts identification, product application, product information to customers by phone, counter, mail, and fax* Verify and administer warranty on products through date codes, parts condition identification* Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns* Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.* Coordinate and follow up with customer parts and tool orders* Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.* General service branch opening and closing responsibilities including cash registers and computers* Assist with shipping and receiving within the Branch and other duties***Who You Are**** Graduate of a community college or trade school preferred* Compressor repair experience on equipment an asset* Experience in a service environment a must, preferably with power tool repair experience* Effective communication and sales skills, and experience in working directly with the public* Solid organizational skills, and ability to complete tasks in tight time frames* Knowledge of cash registers and computers, especially Microsoft Office, an assetWhat’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
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📌 DEWALT Factory Service Technician (Mississauga)
🏢 Stanley, Black and Decker
📍 Mississauga