Role: ServiceNow Business Analyst Location: Remote/Canada Duration: Fulltime Job Description ServiceNow CMDB and Asset management. Please find the job description below for your reference. Responsibilities - Provide expertise and knowledge of IT Configuration and Asset Management processes. - Provide expertise and knowledge of ServiceNow CMDB. - Provide expertise and knowledge of ServiceNow Discovery and Service Mapping tools - Provide recommendations for the current and future CMDB platform evolution. - Provide expertise and knowledge for processes that consume CMDB data e.G., Incident, Problem, SDLC, Asset, and Change - Provide recommendations on CMDB maintenance and CMDB data integrity. - Provide recommendations to help gather, validate, and maintain accurate data on all IT assets and configurations, including hardware, software, network devices, applications, and services. - Identify and document relationships and dependencies between different IT assets, enabling accurate impact analysis and understanding of the IT landscape. - Provide recommendations to ensure data accuracy and integrity within the CMDB. - Work with the Asset Managers to establish processes to help them perform regular audits, resolving discrepancies, and eliminating duplicates. - Create and maintain documentation related to CMDB/Discovery processes, procedures, and guidelines. - Promote continuous process improvement practices through process metrics/KPIs, dashboards, and role accountabilities. - Manage and communicate process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer; S expectations. - Participate in testing and ensure all the required documentation is in place to support the client and the Managed Service team where needed. - Coordinate and support of client UAT, verifying defects and enhancements and working with the development team to rectify. - Assist with Project Management activities such as project scope, estimation, and planning.



- Assist the Sales team with current client bids, SOW, and RFPs. - Lead demonstrations of the product, both standard and tailored to prospects' existing customers, either onsite or via Meet. - Support change management processes by assessing the impact of proposed changes and ensuring that all changes are properly documented and recorded. Qualifications and Skills - 2+ years of experience directly related to ServiceNow CMDB Discovery implementation and process consultancy - Strong understanding of ITIL framework standards - Strong experience with ServiceNow ITSM, CMDB and related modules. - Proficiency in business requirements gathering, analysis, process modeling, and documentation. - Knowledge of IT asset management (ITAM) and discovery tools is a plus. - Expertise with Software Development Lifecycle (SDLC) and- agile practices. - Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions from a people, process, and technology perspective. - Excellent communication skills (both written and verbal) with strong presentation and facilitation skills. - Solid experience in requirements gathering, including experience in creating process documentation. - Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems. - Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity. - Proven team player and team builder. - Ability to demonstrate analytical and problem-solving skills. - Ability to mentor novice staff and drive quality, value and best practices. - Bilingual English and French is a plus Education/Certifications - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience) - ServiceNow certification, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), and Certified Application Developer - ITIL certification preferred. #J-18808-Ljbffr

📌 Bilingual Administration & Co-Pay Assistant (Levis)
🏢 ALLTECH CONSULTING SVC
📍 Levis