Elevate your customer service career with ICBC as a Claims Contact Representative! This hybrid role engages you in providing essential claim information and assistance right from the start.
ICBC seeks a driven individual to thrive in its Claims Contact Centre. As a Claims Contact Representative, you'll deliver precise information on new and existing claims, ensuring customer care and compliance. Robust communication, multitasking, and analytical skills are essential, along with a team-oriented mindset to succeed in a fast-paced environment.
Key Responsibilities:
• Provide clients with claim status and documentation information
• Conduct initial claim file documentation with accuracy
• Handle inquiries effectively while multitasking
• Collaborate within a team to achieve customer satisfaction
• Maintain call center standards through communication expertise
Requirements:
• Proven customer service experience
• Call center background preferred
• Strong analytical and organizational skills
• Ability to thrive in a busy, hybrid work environment
• Flexibility for training in-office and transitioning to remote
Make a valuable impact at ICBC in this dynamic customer-facing role!
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