Job Title: Install Planning Clerk Reporting To: IP Operations Manager Department: Install Planning Location: Markham Rate of pay: $26.49 per hour - As per collective agreement File number: 3735 Hours of Work: 35 hours per week - Monday to Friday 7:00a.M. - 3:00p.M. The primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with Internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction. Responsibilities: Accountable for setting the daily schedule, by including scheduling overnight installs, optimizing the schedule, adjusting for exceptions,



and confirming the schedule with installers and subcontractors Required to handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations. Accountable for proactively scheduling installations for HVAC and Water Heaters and generating BRIOs Ensuring a fair and even distribution of workload Prepare BRIO reports as required Responsible to create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and Management Responsible for the capture and input of task information into applicable applications Responsible for handling the debrief activity with installers upon completions of jobs Responsible for collection of

📌 Install Planning Clerk (Markham)
🏢 Colonial Group
📍 Markham