Elevate the passenger journey as the Experience Development Manager at Toronto Pearson. Drive customer-centric innovations using digital solutions, with a flexible hybrid work model.

The Greater Toronto Airports

Authority (GTAA) seeks a dynamic Experience Development Manager to report to the Associate Director, Passenger Programs and Experience. This role focuses on enhancing customer experience through innovative physical and digital environments, by harnessing emerging technologies. Your insights will translate into actionable strategies that support passenger needs, while ensuring commercial efficacy. Key Responsibilities:

- Lead cross-functional initiatives enhancing passenger experience
- Champion customer insights to drive strategic decisions




- Apply human-centered design to identify passenger pain points
- Develop and maintain customer journey maps for improvements
- Shape technology roadmap with IT Product Management Requirements:
- Post-secondary education in a relevant field
- Minimum five years’ airport or similar complex environment experience
- Five years of navigating stakeholder environments successfully
- Experience in people management within complex organizations
- Solid relationship-management and communication skills Shape the future of travel by enhancing customer experiences through this pivotal role at Toronto Pearson.

📌 Experience Development Manager at GTAA (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto