Schedule: Flexible scheduling adapted to a 24/7 operation, occasional overtime - to be discussed further

Overview

Playground is seeking an agile, change-oriented F&B; Director to lead multi-venue food and beverage operations, culinary consistency, and guest dining experiences across our 24/7 gaming and entertainment complex. Translating corporate discipline into a quick-paced environment, you will build operational structure across high-volume dining, lounge/bar concepts, floor beverage service, and VIP culinary hospitality.

Key Responsibilities

Change Management:

- Implement standardized operating procedures (SOPs), food safety/hygiene protocols, quality audits, and service benchmarks across all F&B; touchpoints.

Hierarchy & Alignment:
- Navigate corporate hierarchy to align kitchen (BOH), front-of-house (FOH) service, F&B; gaming floor teams,



and VIP hospitality behind unified strategic initiatives.

Financial & Operational Execution:
- Drive rapid decision-making during peak volume, manage labour efficiency, monitor operational F&B; KPIs, control Cost of Goods Sold (COGS), oversee inventory, and maintain service standards.

Guest Experience & Service Recovery:
- Establish guest satisfaction metrics (CSAT), formalize F&B; service recovery protocols, and elevate menu delivery to enhance player retention across amenities.

Talent & Compliance:
- Lead team development across F&B; operations, improve retention, and enforce safety compliance and food hygiene standards.

📌 F&B Director (Kahnawake)
🏢 RestoJobs
📍 Kahnawake