The Challenge Adobe Managed Services provides digital marketing solutions for strategic customers who provide a digital marketing presence to their end users via Adobe Experience Manager (AEM). Customer Success Engineers (CSE’s) are customer-facing engineers who partner with their assigned customers to drive value realization, return on investment and help the customer deliver on marketing goals. CSE's interact with their customers to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs. ***This role requires ability to achieve a Top Secret security Clearance, hands on Linux experience and front-end developer experience. This position includes the following aspects: Strategic client relationship management. CSEs are assigned as a designated technical operation advisor for 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products. The CSE role is equally: 1. Client-facing (developing long term client relationships), 2.
Keyboard-facing (technical operations) 3. Colleague-facing (developing your own subject matter expertise, and drawing on that of you peers in a team-oriented environment) CSEs are tech-savvy trusted advisors who champion projects and initiatives and act as facilitators between clients, third party providers, project managers, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies. What CSE's do: Communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic. Help our clients achieve their business objectives by guiding or finding resources to answer clients' questions, identifying needs for