Are you a strong leader with a passion for operational excellence and team development? Do you thrive in a dynamic environment where you can mentor others, drive performance, and make a real impact? We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.This role is based in Western Canada - ideally Calgary, AB. Frequent travel to centres within your region is required. The What... In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link between centres and our Support and Leadership teams, helping to drive performance, share best practices, and support long-term success.This role is regional and requires frequent travel to bowling centres within your set region.Here’s some of what you can expect as part of the role…Drive regional financial performance and ensure revenue, expense, and profitability targets are metMonitor key commercial metrics and support Centre Managers in addressing underperformanceReview and provide feedback on monthly P&L results, celebrating wins and implementing corrective actions where neededSupport operational alignment with strategic objectives and implement annual Business Plans for each centreEvaluate centre performance using KPIs, audit reports,



and business plan resultsCollaborate with Marketing to track ROI and optimize local marketing spendEnsure each centre maintains an up-to-date Sales Superiority PlannerPromote exceptional guest service standards and monitor performance via mystery shops and guest feedbackInvestigate guest complaints and ensure actionable resolutions are implementedOversee call performance metrics and ensure standards align with company averageLead recruitment, coaching, and performance development of Centre Management teamsConduct regular performance reviews and ensure training initiatives improve team capability and guest experienceThe Who… The be a successful Regional Support Manager, you’ll have:5-7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage managementStrong leadership and coaching abilities with a proven track record of building high-performing teamsExceptional guest service skills with a focus on delivering outstanding customer experiencesExcellent communication, interpersonal, and relationship-building skills across all levelsProactive, organized, and able to manage multiple priorities in a fast-paced environmentProficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systemsValid driver’s license and access to reliable transportationEducation in hospitality or related field preferred; franchise brand certification is an assetSplitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.At Splitsville, we value diversity and inclusion, and we’re committed to creating a working workplace that promotes equal opportunities.Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.#J-18808-Ljbffr

📌 Regional Support Manager - Western Canada (Oakville)
🏢 Splitsville Bowl
📍 Oakville