Nature and Scope

The Front DeskAdministrator is the first point of contact for Thorpe Recovery Centre and isresponsible for the day-to-day operation of the reception area. This roleprovides administrative support to staff and ensures a qualified, organized,and welcoming environment for clients, visitors, and the public.

Keyresponsibilities include managing incoming calls and inquiries, supportingclient intake and documentation, maintaining records, and assisting withgeneral administrative tasks. The position also supports the operation of thereception area and canteen as required.

The Front DeskAdministrator must maintain confidentiality, use sound judgment when handlingsensitive information, and communicate effectively with clients, staff, andexternal contacts. This role requires strong organizational skills, attentionto detail, and the ability to manage multiple tasks in a fast-pacedenvironment.

Responsibilities and Duties

- Reception
- Maintainprofessional reception etiquette.
- Monitorfront desk and answer telephones.
- Directinquiries to appropriate department.
- Monitorand order stock/inventory levels of products available for sale in the canteen.
- Processclient and visitor purchases by use of operating a cash register and performsend of day checks and balances.
- Monitorbuilding traffic.
- Createstaff business cards.
- Trackand maintain copier inventory, service calls and copy count.
- Manageincoming and outgoing mail as well as faxes.
- Monitorand maintain office supply inventory and ordering.
- Monitorand maintain visitor/client sign out sheets.




- Maintainan organized and tidy workstation.
- Presenta positive and professional image of TRC to all visitors, suppliers, and otherpersons.

- Residential Client Administration

- Assistand monitor clients with various requests such as:
- Incoming/outgoingclient mail
- Canteenfood tracking
- Generalinquiries

- Assist with intake and discharge/walk withincapabilities.

- AssistManagement

- Provide confidential senior administrative andoffice management support as required.
- Provide accurate word-processing support bycomposing and/or editing a variety of documents; this may include highlyconfidential correspondence, memoranda, contracts and proposals.
- Aide in communications both internally andexternally.
- All other duties as required.

Qualifications, Experience and Skills

- Post secondary education in the area of OfficeAdministration, Administrative support role (asset).
- Demonstrated ability to deal with on-goingchange.
- Exceptional professionalism and customer/clientservice skills.
- Astute attention to detail.
- Proficient with Microsoft Office (Outlook,Word, Excel, Power Point);
- Resourceful and flexible.
- Excellent organizational, time management, andcommunication skills.
- Works well independently and as part of a team.
- Will be required to obtain a Criminal recordCheck with Vulnerable sector check upon hiring and every 2 years of employment.
- Allemployees are required to complete Naloxone training, along with othermandatory trainings, within their first three months of employment

📌 Front Desk Administrator- Casual (Blackfoot)
🏢 Thorpe Recovery Centre
📍 Blackfoot