Zen Physiotherapy is a growing multidisciplinary healthcare clinic in Burlington, Ontario. We are looking for a friendly, organized, proactive, and patient-focused Front Desk Administrator / Physiotherapy Assistant (PTA) to join our team.

The ideal candidate will have experience working in a healthcare or rehabilitation clinic, possess excellent communication and organizational skills, and be comfortable balancing administrative responsibilities with assisting physiotherapists in daily clinical operations.

We are looking for someone who genuinely enjoys interacting with patients, takes initiative, and contributes to creating a welcoming and professional clinic environment.

Key Responsibilities

Front Desk & Administrative Duties

- Greet patients warmly and provide excellent customer service.
- Manage patient appointments, scheduling, cancellations, and follow-ups.
- Answer phone calls, emails, and patient inquiries professionally.
- Process payments, issue receipts, and handle direct insurance billing.
- Manage patient registrations, intake forms, and electronic medical records (EMR).
- Assist with Motor Vehicle Accident (MVA), WSIB, and extended health insurance documentation.
- Maintain accurate patient records and ensure confidentiality.
- Support patient retention through appointment reminders and follow-up communications.
- Assist with daily clinic operations and administrative tasks.

Physiotherapy Assistant Duties

- Assist registered physiotherapists with patient care under their supervision and direction.
- Prepare treatment rooms and equipment before appointments.
- Assist patients with prescribed therapeutic exercises.




- Set up treatment modalities as directed by the physiotherapist.
- Maintain cleanliness, hygiene, and organization of treatment areas.
- Monitor patient comfort and communicate relevant observations to the treating physiotherapist.
- Support smooth patient flow and efficient clinic operations.

Qualifications & Requirements

Preferred Qualifications

- Previous experience in a physiotherapy, chiropractic, massage therapy, or rehabilitation clinic.
- Experience with clinic management software or EMR systems.
- Familiarity with direct insurance billing, including Telus Health and other insurance portals.
- Knowledge of MVA and WSIB billing procedures.
- Physiotherapy Assistant diploma, healthcare administration education, or a related healthcare background.
- Experience working in a multidisciplinary clinic.

Essential Skills

- Excellent verbal and written English communication skills.
- Strong organizational and multitasking abilities.
- Friendly, professional, and compassionate personality.
- Comfortable using computers, scheduling software, and Microsoft Office.
- Ability to work independently and collaboratively.
- Strong attention to detail and problem-solving skills.
- Reliable, punctual, and willing to take initiative.

Additional language proficiency is considered an asset.

What We Offer





- Competitive compensation based on experience.
- Flexible part-time schedule with opportunities for additional hours.
- Friendly, supportive, and collaborative work setting.
- Opportunity to work alongside experienced healthcare professionals.
- Hands-on experience in a growing multidisciplinary clinic.
- Professional development and career growth opportunities.
- Long-term employment potential.

About Zen Physiotherapy

Zen Physiotherapy is a patient-focused multidisciplinary healthcare clinic in Burlington, Ontario, offering physiotherapy, registered massage therapy, and other rehabilitation services.

Our mission is to provide personalized, evidence-based treatment while creating a welcoming and supportive environment for every patient.

Learn more about us: www.zenphysios.ca

How to Apply

Please submit your resume through Indeed.

In your application, kindly include:

- Your previous experience in a healthcare or physiotherapy clinic.
- Your availability, including evenings and weekends.
- Your experience with EMR systems and insurance billing, if applicable.

We look forward to welcoming a motivated and enthusiastic individual to the Zen Physiotherapy team!

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Ability to commute/relocate

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Phone etiquette: 1 year (required)
- Microsoft Office: 1 year (required)
- Electronic medical records: 1 year (required)
- Administrative: 1 year (required)

Location:
- Burlington, ON (required)

Work Location: In person

📌 Front Desk Admin/ Physiotherapy Assistant (Burlington)
🏢 Zen Physiotherapy
📍 Burlington