Hotel Front Desk Receptionist

Job Type: Full-time / Part-time

Location: Niagara Falls, Ontario

Industry: Hotel / Hospitality

We are looking for a friendly, professional, and reliable Front Desk Receptionist to join our hotel team. The ideal candidate will provide excellent customer service, assist guests throughout their stay, manage reservations and check-ins, and ensure smooth daily front desk operations.

The successful candidate must be customer-focused, organized, detail-oriented, and able to work independently in a fast-paced hospitality environment.

Duties and Responsibilities

- Welcome guests warmly and provide professional, courteous customer service.
- Handle guest check-ins and check-outs efficiently and accurately.
- Manage reservations, room assignments, cancellations, and booking modifications.
- Answer phone calls, emails, and guest inquiries promptly.
- Process payments, deposits, refunds, and invoices accurately according to hotel policies.
- Explain hotel policies, amenities, parking arrangements, check-in/check-out times, and other relevant information.
- Respond to guest complaints and concerns professionally and work toward satisfactory resolutions.
- Communicate with housekeeping and maintenance staff regarding room availability, cleaning status, and repair requests.
- Ensure guest information, reservations, and payment records are accurate and up to date.
- Monitor room availability and report discrepancies or booking issues to management.
- Maintain a clean, organized, and professional front desk and lobby area.
- Follow hotel procedures for cash handling, key control, guest privacy, and security.
- Report maintenance issues, suspicious activity, emergencies, and other concerns to management promptly.
- Assist guests with special requests and provide information about local attractions, restaurants, and transportation.
- Complete shift reports, handover notes,



and other administrative tasks as required.
- Perform other reasonable duties related to hotel operations as assigned by management.

Qualifications and Requirements
- Previous hotel, front desk, reception, or customer service experience is preferred.
- Strong verbal and written communication skills in English.
- Professional, friendly, and presentable manner.
- Basic computer skills and the ability to learn hotel reservation and property management systems.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm when handling busy periods or difficult situations.
- Reliable, punctual, responsible, and able to work independently.
- Comfortable handling cash, payments, and guest information confidentially.
- Flexible availability, including evenings, weekends, and holidays, as required by the schedule.
- Ability to follow instructions, hotel policies, and management expectations.

Work Expectations
- Arrive on time and be ready to begin work at the scheduled shift.
- Maintain professional conduct and a positive attitude at all times.
- Provide consistent, high-quality service to every guest.
- Follow all hotel procedures and management instructions.
- Complete assigned duties accurately and within the required timeframe.
- Maintain a qualified appearance and keep the front desk area tidy.
- Communicate clearly with coworkers and management during shift changes.
- Take responsibility for assigned tasks and report issues promptly.
- Respect guest privacy and maintain confidentiality.
- Minimize personal phone use during working hours and remain focused on job responsibilities.
- Be proactive, dependable, and willing to assist with daily hotel operations.

Job Types: Full time, Part-time, Permanent

Pay: $17.75-$18.75 per hour

Ability to commute/relocate

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Hospitality: 2 years (required)

Work Location: In person

📌 Front Desk Agent (Niagara Falls)
🏢 Howard johnson express inn
📍 Niagara Falls