REPORTS TO: AQUATICS COODINATOR/RECREATION MANAGER

SUPERVISES: NONE

SUMMARY:Reporting to the Recreation Manager and the Aquatics Coordinator, the Front Desk/Cashier is responsible for the skilled operation of the reception area of the Multi-Purpose Facility. This person will accept admissions, maintain security of the public foyer areas, and ensure a high level of customer service.

MAJOR RESPONSIBILITIES

- Respondtopublicinquiries
- Provideinformationregardingfacilityprogramsandservices
- Answer telephoneandserveasreceptionformulti-purposefacility
- Includingrecreationoffice
- Pool

- Receiveand record cash for admissions,rentals,programsessions and resale items inaccordancewith policy and procedure
- Cashoutatendofshift

- Preparecashsheets
- Reportanycashorinventorydiscrepanciestopoolclerkimmediately

- Maintainbookingregistrationandrentalsystems

- Accept bookings and registrations and advise senior guard and aquatic coordinator

- maintain security of foyer area and control access to change rooms and washrooms

- Report any disturbances or loitering concerns to senior guard, aquatic coordinator or police

- Notify patronsregardingexpiring passes, upcomingprogramsand rentals

- Calland/orleavemessagesoutstandingfromdayshift

- Maintain"goodsforresale"system




- Ensureproperitemsarebeingsoldinperfectmind
- Recordincident,accident,andinjuryreports
- Maintaincleanlinessofworkareaandspecifiedareasoffacility
- Setupmeetingroomsforrentalsandcleanupafterward
- Monitorandcleanpublicwashroomsandfoyerareaduringshift
- Provide custodial services of sweeping,wiping down surfaces, removal of garbage, cleaning window/door glass as scheduled
- Checkfrontwalksforsafetyandtidiness
- Vacuumruginofficeareasasscheduled
- Advisesupervisorofsuppliesneeded
- Refertofrontdeskmaintenancesheetsschedule
- Followfrontdeskmaintenancesheetschedule
- Adviseaquaticcoordinatoroffacilitymaintenancerequired
- Maintain and keep current filing systemfor forms,logs, correspondence and reports
- Ensureallfilesarebeingfiledinoneplaceandkeptorganized
- Providerecommendations to supervisorregardingcash handling, inventory,invoicing,andbookingpoliciesandprocedures
- Befamiliarwithandadheretoallpoliciesandprocedures
- Attendmeetingsandtrainingasrequired
- Assistwithemergencyresponseproceduresasrequired
- Work togetherwith allstaffina teameffort,stressingcooperation and communication
- Assistwithemergentorunforeseendutiesasrequired.

📌 Front Desk Staff (Pincher Creek)
🏢 Town of Pincher Creek
📍 Pincher Creek