Wolters Kluwer's CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management, you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry‑level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.
Essential Duties and Responsibilities
- Receive, prepare, batch, and scan documents delivered via multiple methods in CLC's capacity as Registered Agent provider
- Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
- Collaborate directly with internal customers to deliver timely and accurate service of process
- Identify issues requiring escalation and route them to the appropriate support or resolution teams
- Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
- Adhere to Service of Process standard operating procedures and compliance requirements
- Consistently meet established productivity, quality, and timeliness performance metrics
Skills
- Document processing and records management
- Robust attention to detail and accuracy
- Knowledge of Service of Process procedures (preferred)
- Proficiency with scanning equipment and workflow systems