Job Description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Requirements

- High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
- 3 years verifiable customer service experience
- Solid written and verbal communication skills
- Outstanding computer and data entry skills
- Proficient in Microsoft Office suite

Responsibilities

- Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
- Processing billing and invoicing with tight turnaround times and attention to detail.
- Resolve any issues with billing, invoicing,



shipping and/or receiving with customers and internal management.
- Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
- Observe all company safety rules and assist in enforcement as appropriate.
- Other duties as assigned.

Schedule

Monday to Thursday (Fri/Sat OT as needed)

Hours

5am -3:30pm

Pay Rate

$18.50 per hour

Requirements

- High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
- 3 years verifiable customer service experience
- Strong written and verbal communication skills
- Outstanding computer and data entry skills
- Proficient in Microsoft Office suite

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📌 1st Shift Copack Customer Service (Fort Smith)
🏢 ID Logistics US
📍 Fort Smith