Elevate guest interactions as the Guest Experience Tech Supervisor with Gibbons Whistler, BC. Lead guest service initiatives and optimize backend systems for seamless experiences. This full time role serves as a pivotal point for guest communication and operational support.
You will respond to inquiries, resolve issues, and manage reservations, driving bookings and improving revenue. Your expertise in hospitality will enhance the guest journey at every touchpoint while supporting technology projects within hospitality operations. Key Responsibilities:
- Deliver personalized service across phone, email, and in-person
- Independently resolve guest inquiries and concerns
- Manage reservations and promote upgrades and add-ons
- Maintain records and reporting tools for operational oversight
- Support CRM and reservation platform updates Requirements:
- Strong background in hospitality or guest services
- Exceptional communication and problem-solving skills
- Experience with CRM, reservation, or ticketing platforms
- Organizational skills with a knack for multitasking
- Willingness to learn backend system improvements Drive guest satisfaction, revenue growth, and operational excellence with Gibbons Whistler.