The Chelsea Hotel, Toronto, part of Langham Hospitality Group, seeks a Guest Experience Manager to lead front-of-house guest service functions, including Concierge, Door Team, Bell Services and Customer Care. You will provide strategic leadership and coordinate with Housekeeping, Engineering and Front Desk to deliver exceptional service.
You will act as Manager on Duty, oversee VIP arrivals, monitor guest satisfaction, and drive continuous improvement in service standards.
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📌 Guest Experience Leader: VIP Service & Front Desk Ops (Toronto)
🏢 Langham Hospitality Group
📍 Toronto
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