Lead transformative changes in vendor risk management at Manulife as the Manager of Travel Claims Vendor Risk & Oversight. Oversee a team of claims professionals while driving efficiency and decision quality.
In this pivotal role at Manulife, you will manage the Travel Claims Risk Management Team, ensuring effective oversight of high-value claims. You will guide your eight-member team through complex decision-making processes and engage with third-party administrators to uphold rigorous standards. Your focus will be on transformation through automation, using data to shape operations while supporting staff during changes.
Key Responsibilities:
• Lead high-value travel claims reviews and decision-making
• Collaborate with Audit for improvements in processes




• Utilize data for operational insights and reporting
• Oversee transformation projects involving AI and automation
• Manage vendor relationships and control oversight
Requirements:
• Five+ years leading claims or audit teams
• strong grounding in travel claims and case management
• Proven use of data analytics tools
• Experience with vendor relationship management
• Solid communication skills for senior leadership engagement
Enhance decision processes and team effectiveness while navigating significant changes at Manulife.
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📌 Manager of Travel Claims Risk Oversight (Montreal)
🏢 Manulife
📍 Montreal