Elevate customer experience with Eastlink as an Immediate Action Specialist. This role focuses on supporting field operations through effective coordination and communication. In Halifax, Nova Scotia, Eastlink seeks an Immediate Action Specialist to ensure seamless field operations.
You will drive customer satisfaction by addressing operational barriers, support field technicians, and manage site surveys. Your proactive approach will enhance workflow, assist with issues, and maintain visibility across teams. Key Responsibilities:
- Provide timely updates to internal teams and external partners
- Identify and resolve operational barriers affecting efficiency
- Manage site surveys, ensuring transparent communication of requirements
- Support field technicians to prevent delays and rework
- Coordinate escalations for timely resolution and service commitment Requirements:
- Minimum 2 years experience at Eastlink preferred
- 4 years of customer service experience
- Strong coordination and communication skills
- Ability to manage multiple tasks effectively
- Familiarity with operational tools and Microsoft suite Bring your operational expertise and customer service skills to Eastlink's Immediate Action Team in Halifax.