Elevate your career with Concept2 as a Technical Customer Service Specialist in Kingston, Ontario. You'll provide exceptional customer support while troubleshooting fitness products and systems.Concept2 is on the lookout for a motivated Customer Service Representative with 1-3+ years in technical support. In this key role, you'll handle customer inquiries, offer product knowledge, and resolve technical issues for RowErg, SkiErgs, BikeErgs, and more. Your ability to communicate effectively and work collaboratively will enhance customer experiences and support team success.Key Responsibilities:Support customer orders and product inquiriesTroubleshoot mechanical and electronic issuesMaintain comprehensive product knowledgeDocument customer interactions and technical feedbackIdentify recurring product issues for improvementRequirements:1-3+ years in a customer service or technical roleStrong problem-solving and diagnostic skillsEffective verbal and written communicationComputer proficiency with Microsoft Office and CRM systemsKnowledge of fitness or rowing industry preferredUse your technical skills and customer-centric mindset to thrive in this dynamic workplace at Concept2.

📌 Technical Customer Service Specialist At Concept2 (Kingston)
🏢 Concept2
📍 Kingston