Explore a vital role at Raymond James as a Bilingual Client Access Support Associate, serving clients and advisors through exceptional service. You will support website access and mobile applications in a fast-paced environment.Join the Information Technology/PCG team, providing immediate assistance to Raymond James clients and advisors in English and French. You'll collaborate with various teams to understand client needs and ensure their satisfaction. This role blends technical support with customer service, requiring solid communication and troubleshooting skills.Key Responsibilities:Provide timely assistance for client-access usage issuesConduct basic diagnoses of internet software and hardwareDocument client communications in the call-tracking systemResearch and resolve inquiries from clients and advisorsLiaise with teams for effective problem resolutionRequirements:Minimum of 3-4 years' experience in customer serviceFluency in French and English is preferableExperience in financial services industry requiredStrong organizational and interpersonal skillsAbility to work independently and under pressureEnhance client experiences with your customer service expertise and bilingual skills at Raymond James.

📌 Bilingual Client Access Support Associate (Vancouver)
🏢 Raymond James Financial
📍 Vancouver