We're seeking an experienced IT Service Transition Manager with robust ITIL, Service Management and ServiceNow expertise to support the successful transition of services into live operation.
You'll coordinate internal teams, third-party suppliers and key stakeholders to ensure services are operationally ready for go-live, with robust governance, SLAs, support arrangements and ITSM processes in place.
This role focuses on service readiness, operational governance and supplier coordination, rather than hands-on application or infrastructure delivery.
Key Responsibilities
- Lead service transition activities, ensuring applications and services are fully prepared for go-live and operational support.
- Coordinate ServiceNow integrations, acting as the central point of contact between internal teams, third-party vendors and stakeholders.
- Provide ServiceNow advisory support, offering guidance on platform initiatives, integrations and ITSM improvements.
- Establish and maintain service governance, ensuring appropriate SLAs, support models, processes and operational controls are in place.
- Drive operational readiness,
identifying and resolving gaps before services transition into live operation.
- Manage suppliers and stakeholders, coordinating activities, expectations and dependencies across multiple delivery partners.
- Support ITSM initiatives and projects, providing service management expertise and ensuring alignment with ITIL best practices.
- Oversee change and operational processes, helping ensure transitions are controlled, compliant and sustainable.
Essential Experience
- Proven experience in IT Service Transition or Service Management.
- Strong practical knowledge of ServiceNow - essential.
- Good understanding of ITIL principles and service management best practices.
- Experience transitioning applications and services into live operation.
- Experience defining, managing and monitoring SLAs.
- Knowledge of change management, ITSM processes and operational support models.
- Strong supplier and vendor management experience.
- Excellent stakeholder management and coordination skills.
- A proven ability to assess service readiness and ensure support arrangements are in place before go-live.
📌 IT Service Transition Manager (Middlesex Centre)
🏢 Harvey Nash Group
📍 Middlesex Centre
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.