Overview

IT Support Technicians are the first point of contact for end users experiencing technical issues. They ensure minimal downtime by diagnosing and resolving problems quickly.

Provide frontline technical assistance by troubleshooting hardware, software, network, and account issues, logging and resolving tickets, and escalating complex problems as needed.

High school diploma, 0–2 years of experience, and certifications such as CompTIA A would be considered an asset.

Key Duties & Responsibilities

- Respond to help desk tickets, calls, and chat requests, triaging issues by severity.
- Troubleshoot hardware issues (desktops, laptops, monitors, printers, peripherals).
- Resolve software and OS problems, including Windows 11.
- Manage user accounts, including password resets, account unlocks, and provisioning in Active Directory/Azure AD, O365.
- Configure and deploy workstations
- Troubleshoot network connectivity issues, such as DNS failures, DHCP conflicts, and VPN authentication problems.
- Document issues and resolutions in the NCentral ticketing system.
- Set up and configure new employee devices and accounts.
- Maintain IT equipment and software inventory.
- Provide customer support, explaining solutions clearly to non-technical users.

Required Skills

- Technical troubleshooting across hardware, software, and networks.
- Customer service and communication, especially under time pressure.
- Familiarity with ticketing systems and remote support tools.
- Knowledge of operating systems, including Windows and macOS.
- Understanding of networking basics (DNS, DHCP, VPN).




- Ability to document processes and solutions.
- AI-assisted troubleshooting familiarity, increasingly expected.

Education & Qualifications

- High school diploma required; Certification in IT program preferred.
- 0–2 years of experience in help desk or technical support.
- Considered asset certifications:
- CompTIA A (most common entry-level)
- CompTIA Network
- CompTIA Security
- Microsoft 365

Work Setting

Technicians may work

- On-site at corporate offices
- Remotely supporting distributed teams

Wilsons Company History:

In 1909, Wilsons started a coal company to supply fuel to the buildings they built, as well as others in the region. As the business focus changed from construction to fuel, the present name of Wilson Fuel Co. Limited was adopted.

Wilsons was the only Nova Scotia coal company to make the transition from coal to oil while remaining independent of multinational oil companies. After dropping coal and adding propane and heating equipment, Wilsons is now established as a leading independent fuel oil and propane supplier in Nova Scotia and New Brunswick. With the addition of HVAC business Halifax Heating, now Wilsons Mechanical, and security integrator Wilsons Security, Wilsons serves thousands of Canadian homes and business owners with pride every day.

The Wilson Fuel Co Ltd has been recognized as one of “Canada’s Fifty Best Managed Companies.”

Come join our team!

Pay: $52,000.00-$55,000.00 per year

Benefits

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- On-site parking
- Vision care

Work Location: In person

📌 IT Support Technician (Truro)
🏢 Wilsons Heating
📍 Truro