Lead the IWS team at DHL Global Forwarding in Mississauga while driving operational excellence and team performance. This role emphasizes document management, digitalization initiatives, and cross-department collaboration. As the IWS Team Lead, you report to the IWS Manager and manage a agile team of IWS Specialists.

This supervisory role requires extensive knowledge of IWS operations, focusing on customer service and compliance. You'll strategize to enhance team capabilities through training, monitor KPIs, and build strong vendor relationships. Key Responsibilities:

- Organize daily work for the IWS team
- Ensure compliance in document handling
- Address customer issues for department support
- Monitor supplier performance and improvement
- Identify training needs for team skill development Requirements:
- Minimum 3-5 years in a supervisory role
- Extensive knowledge of IWS operations
- Strong communication and interpersonal skills
- Process-driven with ownership mentality
- Secondary diploma; college or trade preferred Drive team performance, manage customer service needs, and lead IWS operations at DHL Global Forwarding in Mississauga.

📌 IWS Team Lead at DHL Global Forwarding (Mississauga)
🏢 DHL Global Forwarding
📍 Mississauga