The ideal Front of House Supervisor has excellent communications skills and the ability to motivate and direct others. As a your primary focus will be to manage all marketing programs for the restaurant and to oversee bar operations to ensure profitability.
What you will do in this role:
- Act as a floor leader during service, supporting the team and driving an elevated guest experience
- Greet and engage guests in a warm, qualified manner, setting the tone for hospitality
- Support servers with order taking, table maintenance, and service flow during peak periods
- Ensure food and beverage orders are delivered accurately and in a timely manner
- Handle guest feedback and resolve minor concerns in real time, escalating when appropriate
- Assist with coordinating floor plans, seating flow, and pacing of service
- Support cash handling procedures and ensure accuracy with payments and closeouts
- Maintain cleanliness and organization of the dining room and service areas
- Collaborate closely with kitchen and bar teams to ensure smooth and consistent service
- Provide on-the-floor coaching and guidance to team members to uphold service standards
- Support training of new team members and reinforce brand standards and expectations
What we are looking for from you:
- Previous experience in a restaurant environment; leadership or keyholder experience is an asset
- Strong hospitality mindset with a genuine focus on guest experience
- Ability to lead by example in a fast-paced, high-volume setting
- Confident communication skills and the ability to support and guide a team
- Strong problem-solving skills and composure under pressure
- Solid understanding of food and beverage service, including menu knowledge
- Organized and detail-oriented with the ability to manage multiple priorities
- Comfortable handling cash and supporting end-of-shift procedures
- A team-first attitude with a willingness to step in wherever needed
- Ability to manage multiple priorities and meet strict deadlines