Mississauga Harley-Davidson is seeking an experienced and highly motivated professional to continue the growth and potential of our service and parts department in the role of Parts Manager.In this fixed operations management role, the individual must demonstrate strong leadership skills with a strong desire to satisfy customers and employees. Successful candidates will be responsible for maintaining and growing profitability, implementing and adhering to all processes and procedures, and tracking the performance of departments and employees.Working days and hours:Mon-Fri 9:30am-5:30pm, Sat 9am-4pm seasonally.Successful candidates have:Strong leadership and management skills; Harley-Davidson's extensive technical knowledge; Extensive Harley-Davidson warranty management experience; Harley-Davidson inventory control experience; exceptional customer service skills; Agent software experienceResponsibilities/Duties:Supervise, direct and lead all aspects of service, parts departments and operations departments.Implementation of all systems, schedules and procedures in the service and parts departmentAlways maintain a high customer satisfaction percentageOversee and maintain all A/P and A/R related to service and parts departmentOversee and maintain all manufacturer warranty programs for high profit and claim accuracyPlan and achieve departmental goals in collaboration with the General ManagerPrepare and manage annual operating budgets for service and parts departmentsCreate and implement a marketing plan to attract new customers and maximize retention of existing customersBe aware of federal and provincial regulations and city ordinances governing maintenance work, such as hazardous waste disposal, etc.



He understands and observes themCheck warranty policy rules, understand and implement warranty guidelines, see that claims are processed correctly, and send warranty details and explanations to customers.Advise repair technicians of the time allotted for each work orderMaintain high quality repair service and reduce returns to the shop. Periodically review work performed to ensure that strict quality standards are metStay up-to-date on new equipment and tools and provide purchase recommendationsMake a list of labor costs for routine maintenance workMaintain inventory control including purchasing, selling and stocking, pricing and parts countingManage the purchase of parts from sources other than the manufacturerEstablish parameters for determining prices that generate sufficient gross profit to generate satisfactory profits for each category of customers.reconciles the balance and sends a copy to accounting at the end of the monthRecruitment, training and discipline of service and parts department employeesReviewing and evaluating the performance of all service and parts department employeesMaintain current training schedule for technicians,



apprentice technicians and service advisorsTrack and submit daily service advisor performance as neededTrack and submit daily technician performance as neededEnsure that all required licensing and regulatory requirements are metQualifications/Educations:3 to 5 years of Harley Davidson management (required)H-D expert certificate – technical (preferred)H-D Master Certificate – Service Sales (preferred) H-D Master Certificate – Parts and Accessories Sales (preferred)H-D Master Certificate – Motorcycle Sales (Preferred)Valid M driver's licenseValid G driver's license, clean driving recordCompensation:$50,000 base salary + bonus linked to profit criteria.Mississauga Harley-Davidson offers:A long history of excellent customer service and a loyal customer base; A team of experienced colleagues in parts and services; Large square footage and opportunity for growth; Excellent position Market-competitive salary and company benefits including pensionbenefits:Health and dental benefits after 3 monthsPension plan, company match, after one yearExtended Health, AD&D, Life and LTD2 weeks (4%) vacationIf you are looking for an opportunity to grow your career while adding value to our team, this is the role for you. We invite you to submit your resume confidentially for review and consideration.Apply directly at [email protected] Group of Companies is an equal opportunity employer and is committed to providing a workplace free of harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified individuals of all backgrounds, and we make all employment decisions regardless of protected status.Registration of all types of ads such as buying and selling houses, cars, employment, services, etc.

📌 Growth-Focused Parts & Service Leader (Mississauga)
🏢 Golden Mart
📍 Mississauga