General information

Manager, Library Digital Service and Technology

(Job ID #2026.145)

Department: Georgina Public Library

Location: All Branches

Status: Permanent, Full Time

Hours of Work: 35 hours per week; evenings and weekends as required

Number of Positions: 1

Salary: $101,439.94 ¿ $118,670.39 per annum

Vacancy Reason: Replacement

Date Posted: October 15, 2026

Date Closing: October 28, 2026

Come work with us!

Employment with Georgina Public Library offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a team-oriented team environment and an excellent place to take charge of your career.¿

Position Purpose

Reporting to the CEO/Director of Library Services and as a member of the Library¿s Management Team, the Manager, Digital Services & Technology provides strategic and operational leadership for Georgina Public Library¿s (GPL) digital services, technology environment, Integrated Library System (ILS), public-facing digital platforms, data and analytics, and marketing and communications portfolio.

The Manager leads technology and digital strategy, major projects, systems and infrastructure planning, vendor and budget management, and continuous service improvement in partnership with Town IT, Library departments and external providers. The position establishes strategic direction for digital platforms, marketing and communications while leading departmental staff responsible for day-to-day technical, digital and communications activities. As GPL¿s senior internal resource for digital services and technology, the Manager maintains sufficient technical expertise to assess systems, support complex issue resolution and provide informed recommendations to the CEO and Management Team. For full details, please see attached .

Minimum Qualifications

- University degree or postgraduate credential in Library and Information Science, Information Technology, Computer Science, Digital Technology, Information Management, Business/Technology Management or a related discipline; or an equivalent combination of education and progressively responsible experience.

- A Master of Library and Information Science from an ALA-accredited institution is considered an asset.

- Minimum five years of progressively responsible experience in digital services, library technology, information technology, digital platforms or a related environment.

- Minimum three years of supervisory, management or significant team-leadership experience.

- Experience with integrated library systems and public-library technology is strongly preferred.

- Experience in a municipal, public-sector or public-library environment is an asset.

- Primarily an office and public-library environment involving extensive computer use, meetings and regular interaction with employees, vendors, partners and members of the public. Travel between Library locations is required. The position may occasionally require after-hours involvement during significant technology implementations, outages or emergency situations.

- Valid Class 'G' Driver's license and reliable vehicle to use on corporate business; Police Vulnerable Sector Check.

How to apply

Qualified applicants are invited to submit a resume and cover letter, identifying your name, Job Title and Job ID#2026.144. Please apply by visiting www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment

Georgina Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process.

Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Department.

Title:

Manager, Library Digital Services & Technology

Position #:

NU100

Department:

Library Services

Division:

Library

Date Created:

September 2026

Revision Date:

- Reports To:

CEO/Director of Library Services

Job Grade:

6

Direct Reports:

Technician(s); Marketing Assistant

Indirect Reports:

None

Employee Group:

Management

(CUPE 905.03 CUPE 905.13; GPFFA; Non-Union; Management; Seasonal; Sessional; Temporary; Student)

Position Summary

Reporting to the CEO/Director of Library Services and as a member of the Library¿s Management Team, the Manager, Digital Services & Technology provides strategic and operational leadership for Georgina Public Library¿s (GPL)



digital services, technology environment, Integrated Library System (ILS), public-facing digital platforms, data and analytics, and marketing and communications portfolio.

The Manager leads technology and digital strategy, major projects, systems and infrastructure planning, vendor and budget management, and continuous service improvement in partnership with Town IT, Library departments and external providers. The position establishes strategic direction for digital platforms, marketing and communications while leading departmental staff responsible for day-to-day technical, digital and communications activities. As GPL¿s senior internal resource for digital services and technology, the Manager maintains sufficient technical expertise to assess systems, support complex issue resolution and provide informed recommendations to the CEO and Management Team.

Responsibilities

1) Digital Strategy, Innovation & Service Leadership

- Develops and implements the Library¿s digital services and technology strategy, departmental priorities, work plans, service standards and project roadmaps in alignment with the Strategic Plan and organizational priorities.

- Identifies opportunities to improve Library services, operational efficiency and customer experience through technology, automation and digital solutions.

- Monitors emerging public library technologies, artificial intelligence and digital-service trends and evaluates their opportunities, costs, risks and applicability to GPL.

- Leads projects and all corresponding research, pilots, business cases and recommendations for new technologies, systems and digital services.

- Advises the CEO and Management Team on technology trends, investments, risks, innovation and service-improvement opportunities.

- Technology Systems, Infrastructure & Digital Platforms

- Provides strategic oversight of the Library¿s ILS, catalogue/discovery platforms, website, eResources, self-service technologies, RFID, public computing and printing, and other customer-facing digital systems.

- Ensures appropriate administration, configuration, integration, testing, upgrading, maintenance and lifecycle planning for Library technologies and digital platforms.

- Establishes technology service standards, documentation and escalation processes and maintains sufficient technical expertise to assess complex issues, test, troubleshoot, and resolve hardware and software problems, support staff and vendors and make informed technical decisions.

- Works in partnership with Town Information Technology (IT) to ensure Library requirements related to networks, Wi-Fi, hardware, user access, infrastructure and enterprise systems are appropriately addressed.

- Oversees technology asset inventories, replacement planning, standards and recommendations for capital investment.

- Ensures digital systems and services are reliable, accessible, current, intuitive and responsive to customer and organizational needs.

- Digital Governance, Risk & Project Delivery

- Works with Town IT and organizational partners to ensure appropriate cybersecurity, privacy, accessibility, business continuity and technology-risk practices are incorporated into Library systems and digital initiatives.

- Supports compliance with applicable legislation, standards and Library/Town policies, including AODA and applicable web accessibility requirements, and identifies and mitigates technology-related operational risks.

- Leads major digital, technology and cross-departmental projects from business-case development and procurement through implementation, testing, launch and transition to ongoing operations.

- Develops project scope, objectives, timelines, resources, responsibilities and risk-management plans and coordinates Library staff, Town departments, vendors, consultants and external partners.

- Leads technology-related change management, including communication, staff training, documentation and adoption planning, and evaluates project outcomes following implementation.

4) Marketing, Communications & Digital Experience

- Establishes strategic direction for Library marketing, communications, brand management, public relations and digital customer experience and oversees the annual marketing and communications plan.

- Works with departmental staff to translate organizational priorities into coordinated campaigns, messaging, content and promotional activities across digital, print and social channels.

- Ensures public-facing communications are accurate, accessible, consistent and aligned with Library brand standards.

- Provides strategic oversight of communications for major initiatives, service changes, launches and organizational issues, including media relations, key messaging and reputation management in consultation with the CEO.

- Uses website, social media, campaign, membership and service-use analytics to evaluate communications effectiveness and identify opportunities for improvement.





- Collaborates with Town communications staff on initiatives and issues requiring coordinated municipal communications.

5) Performance, Budget & Vendor Management

- Leads the development, compilation, and use of performance measures, statistics, analytics, customer feedback and research to support evidence-based planning, service improvement and decision-making.

- Prepares reports, recommendations, presentations and briefing materials for the CEO, Management Team and Library Board as required.

- Develops and manages departmental operating and capital budgets, technology replacement forecasts and business cases for significant investments.

- Leads or participates in procurement processes, including development of business requirements, technical specifications, evaluations and recommendations.

- Manages technology, digital-service and communications vendors, contracts, licences, renewals and service-level commitments.

- Ensures purchasing and investment decisions consider cost, interoperability, security, accessibility, sustainability and long-term organizational requirements.

6) People & Organizational Leadership

- Leads, supervises, coaches and develops departmental employees, establishing clear priorities, performance expectations, development plans and a collaborative, accountable team environment.

- Oversees recruitment, onboarding, performance management, recognition and discipline in accordance with Library policies and the Collective Agreement.

- Coordinates departmental workload, scheduling, coverage, cross-training and project assignments and ensures appropriate documentation and backup for critical responsibilities.

- Builds technical, digital and communications capacity across the department and organization and promotes continuous learning, innovation and knowledge sharing.

- Maintains effective labour relations and appropriately administers provisions of the Collective Agreement affecting departmental employees.

- Participates actively as a member of the Library Management Team, develops policies and procedures within areas of responsibility, maintains productive internal and external partnerships, represents GPL as required.

- Provides management coverage and leadership support as required, including participation in the Manager on Duty (MoD) rotation and serving as backup for other managers.

- Ensures appropriate investigation, response, and resolution of emergency situations.

- All other duties as assigned.

Minimum Qualifications

Education and Training:

- University degree or postgraduate credential in Library and Information Science, Information Technology, Computer Science, Digital Technology, Information Management, Business/Technology Management or a related discipline; or an equivalent combination of education and progressively responsible experience.

- A Master of Library and Information Science from an ALA-accredited institution is considered an asset.

Experience:

- Minimum five years of progressively responsible experience in digital services, library technology, information technology, digital platforms or a related environment.

- Minimum three years of supervisory, management or significant team-leadership experience.

- Demonstrated experience leading complex technology or digital projects from planning through implementation.

- Demonstrated experience managing vendors, contracts, procurement and budgets.

- Experience with integrated library systems and public-library technology is strongly preferred.

- Experience in a municipal, public-sector or public-library environment is an asset.

- Experience supervising employees in a unionized environment is an asset.

Knowledge:

- Strong knowledge of digital services, library technologies, integrated library systems, digital platforms, eResources and website content management systems.

- Strong understanding of technology infrastructure, system integrations, cloud services, cybersecurity, privacy, accessibility, business continuity and technology risk.

- Demonstrated project-management and change-management skills, including the ability to lead complex initiatives from planning through implementation.

- Strong analytical and decision-making skills, with the ability to use data, research and performance measures to develop recommendations and business cases.

- Strong financial, procurement, contract and vendor-management skills.

- Strong leadership, coaching, communication, negotiation and conflict-resolution skills, including the ability to explain complex technical matters to non-technical audiences.

- Demonstrated ability to manage competing priorities, exercise sound judgment, support marketing and digital engagement objectives, and evaluate emerging technologies and service opportunities.

Required:

- Valid Class 'G' Driver's license and reliable vehicle to use on corporate business;

- Availability to work weekends and/or evenings and to attend meetings/events as necessary

- Police Vulnerable Sector Check.

Physical Demands and Working Conditions

- Primarily an office and public-library environment involving extensive computer use, meetings and regular interaction with employees, vendors, partners and members of the public. Travel between Library locations is required. The position may occasionally require after-hours involvement during significant technology implementations, outages or emergency situations.

📌 Manager, Library Digital Service and Technology (Georgina)
🏢 Town of Georgina
📍 Georgina