Become a Customer Experience Associate with Spence in Vancouver, BC, and enhance customer satisfaction through your service. Handle transactions, coordinate showroom activities, and ensure a welcoming environment for all.
Reporting to the Sales Support Supervisor, this role requires a solid customer service background and the ability to effectively manage payments while also supporting the sales team. The goal is to turn every client interaction into a memorable Spence experience through attentive service and efficient handling of responsibilities.
Key Responsibilities:
• Welcome customers and deliver exceptional service
• Assist sales teams during peak hours
• Process and follow up on jewelry repairs
• Manage all phone and email communications
• Ensure showroom is well-maintained and inviting
Requirements:
• At least one year of experience in customer service
• Strong time management and problem-solving skills
• Excellent communication abilities in-person and remotely
• Comfort working with technology and software
• Availability of 3 days a week including one weekend day
Bring your customer service passion and organizational skills to Spence to help create memorable customer experiences.
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