Key Holder – La Vie En Rose (Burnaby, British Columbia, Canada)
Position Overview
La Vie En Rose is a dynamic, family‑owned retailer with over 5,000 employees and more than 300 stores across Canada (plus 19 international locations). The Key Holder is a full‑time essential team member whose responsibilities include customer service, sales support, store opening & closing, and maintaining a clean, welcoming environment.
Responsibilities
- Provide a warm welcome to customers and help them find products.
- Explain product features, quality, and materials; suggest complementary items.
- Assist customers in fitting rooms and be available throughout the day.
- Meet and exceed personal sales goals (training provided).
- Manage the sales floor in the absence of management.
- Arrange and display merchandise to create memorable shopping experiences.
- Ensure store and back‑store areas remain clean and organized.
- Stay informed about new products and share recommendations with customers.
- Accompany customers to the cash register and process transactions.
- Adhere to policies and procedures across all departments.
- Perform additional duties as required to support the team.
Ideal Candidate
- Previous sales experience.
- Passion for clothing that celebrates feel‑valuable femininity (lingerie, sleepwear, swimwear).
- Active listening skills to understand customer needs.
- Proactive,
conscientious, and dependable.
- Willingness to work holidays and extended hours during busy periods.
- Motivation to pursue a career with continual challenges.
- Bilingual capability is an asset (functional English/Spanish/ French).
Compensation & Benefits
- Hourly Salary: $18.10 – $19.25 (Canadian dollars).
- Group insurance plan.
- Three to five paid personal days (depending on position level).
- Minimum 2% employer contribution to RRSP.
- Performance bonuses for store sales or management positions.
- Recognition program for years of service.
- Innovation program to encourage idea sharing.
- Referral bonus.
- Dayforce Wallet (pay on demand).
- 50% discount on all products.
- Flexible hours.
- Opportunities for advancement within the company.
- Being part of a community‑focused, family‑owned business.