Overview

We are looking for a detail-oriented, qualified, and welcoming Medical Office Assistant/Receptionistto join our healthcare team. As the first point of contact for patients, you will play a key role in creating a positive experience while supporting the smooth day-to-day operations of our clinic. This position is ideal for someone who enjoys working in a fast-paced environment, values excellent patient care, and thrives in an organized, team-focused setting.

Key Responsibilities

- Greet and check in patients with warmth and professionalism.
- Manage incoming calls, respond to inquiries, and direct calls to the appropriate staff.
- Schedule and confirm appointments while maintaining accurate provider calendars for multiple providers, including allied health professionals.
- Collect and update patient information with a high level of accuracy and confidentiality.
- Communicate clearly using medical terminology when working with patients and healthcare providers.
- Maintain a tidy and organized front desk area.
- Support administrative tasks such as filing, data entry, and updating patient records in Telus MedAccess and Telus CHR (training provided if needed).
- Direct to patient billing for uninsured services / allied health services
- Collaborate with medical and administrative staff to ensure smooth clinic operations and excellent patient care.





Qualifications

- Minimum 3years of experience in a medical office or healthcare front desk role (required).
- Strong knowledge of medical office procedures and terminology.
- Proficient with phone systems and comfortable managing high call volumes.
- Experience with Telus MedAccess and Telus CHR is an asset, but a willingness to learn is essential.
- Excellent organizational and multitasking skills.
- Professional communication skills (verbal and written).
- Friendly, patient-focused attitude with a commitment to outstanding service.

Pay: $21.00-$23.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Which EMR systems have you used, and what specific tasks are you comfortable completing independently within those systems?
- How would you respond if a patient called requesting their test results, but the physician had not yet reviewed them?
- What steps do you take to protect patient confidentiality when answering phone calls, speaking at reception, and handling medical records?

Experience:
- Medical Admin: 3 years (required)

Licence/Certification:
- Medical Office Assistant Certificate (required)

Work Location: In person

📌 Medical Office Assistant/Receptionist (Calgary)
🏢 M.A.G.I.C. Clinic
📍 Calgary