About the Role The role involves creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. The successful candidate will deliver warm service, prepare food and beverages, maintain hygiene and food safety, process orders and payments, and support colleagues across Food & Beverage and Virgin Active teams. The position is full time, 40 hours per week, within a Social Wellness Club environment. Key Responsibilities Deliver warm, friendly and genuine service to every member and guest. Prepare food and beverages to brand recipes and presentation standards. Process customer orders and payments accurately using POS systems. Maintain knowledge of menu items, promotions, allergens and nutritional information, and recommend products to provide an exceptional customer experience. Ensure food safety, hygiene and cleanliness standards are maintained, following allergen procedures and preventing cross-contamination during food preparation. Complete opening, closing,



preparation and temperature check procedures accurately, and monitor stock levels and communicate replenishment requirements. Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays. Work collaboratively with colleagues across Food & Beverage and Virgin Active teams to deliver a seamless member experience. Support the training of new team members and contribute to maintaining Virgin Active brand standards. Required Experience & Qualifications Food Safety Level 2 qualification (or willingness to obtain). Food Allergy and Intolerance Training. Passion for delivering outstanding customer service. Strong communication and interpersonal skills. Excellent attention to detail and commitment to food safety and hygiene. Ability to work efficiently in a fast-paced environment. A proactive, positive and reliable approach to work. Adaptable to work early mornings, evenings, weekends and

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