Elevate guest experiences at Germain Hotels as a Guest Services Supervisor, specializing in personalized service for all guests, including VIPs. This leadership role emphasizes team support and service excellence.As a Supervisor, you will play a pivotal role in enhancing service quality while guiding your team through career development. Your daily presence in service areas will ensure adherence to health and safety regulations while facilitating smooth operations. You will be key in communication with other departments to coordinate efforts during peak times.Key Responsibilities:Coordinate arrival plans for all guests, ensuring personalizationDevelop and support team members in their rolesMaintain health and safety compliance in service areasCommunicate with various departments for coordinated servicesManage complaints and serve as a resource during crisesRequirements:Hospitality Diploma preferred for applicantsA minimum of 2 years in a supervisory role in hotelsLeadership skills to inspire and direct teamsEmpathize with guests while managing their concernsStrong computer skills, OPERA PMS experience beneficialLead a vibrant team dedicated to exceptional guest satisfaction at Germain Hotels.

📌 Guest Services Supervisor (Toronto)
🏢 Germain Hôtels
📍 Toronto