Operations Support Engineer (L1/L2)

Experience: 4-8 Years

Responsibilities

- Provide 24x7 monitoring and support for business-critical applications, integrations, and batch processes.
- Perform incident triage, troubleshooting, recovery, and escalation to L3 teams.
- Monitor application health, interfaces, middleware, and scheduled jobs.
- Execute runbooks, SOPs, service requests, and operational procedures.
- Support deployments, change implementations, and post-release validation.
- Coordinate RCA activities and contribute to operational improvements and automation initiatives.
- Ensure adherence to SLA, security, compliance, and audit requirements.

Required Skills

- Application Production Support in enterprise environments
- Linux/Unix, Oracle SQL
- Batch Monitoring and Recovery
- IBM MQ, OSB, WebLogic troubleshooting
- Incident, Problem, and Change Management
- Monitoring tools such as Splunk, Dynatrace, AppDynamics, or equivalent

Preferred

- Telecom domain experience supporting Billing, Provisioning, Revenue Management, or Customer Portals.
- Experience supporting revenue-critical applications in regulated environments.

📌 Operations Support Engineer/ (Brampton)
🏢 KTek Resourcing
📍 Brampton