Status: Permanent, Full TimeHours: 35 hours per weekNumber of Positions: 1Salary: $148,377.60 to $173,580.80 annuallyDate Posted: October 5, 2026Date Closing: October 19, 2026Position SummaryProvides strategic and operational leadership for the design, delivery, modernization and product ownership of the Town's resident-facing and business-facing digital services and designated enterprise applications. The Manager leads digital transformation, web and online services, CRM and Salesforce, case and work management solutions, custom applications, APIs and application integration, digital customer identity, accessibility, quality and modern software delivery. Working across the organization, the role translates corporate priorities and service needs into user-centred, secure and sustainable digital solutions, while partnering with IT Infrastructure, Security & Support to transition solutions into reliable production operations.ResponsibilitiesDigital Transformation and Portfolio LeadershipTranslates corporate priorities, business needs and resident expectations into practical digital transformation roadmaps, delivery plans, product priorities and measurable outcomes aligned with the corporate Information Technology and Digital Strategy established by the CIDO.Leads complex cross-departmental transformation initiatives from discovery, service design and process redesign through implementation, adoption, sustainment and continuous improvement.Manages a transparent digital delivery portfolio, balancing public value, service outcomes, legislative and accessibility obligations, risk, urgency, dependencies, capacity, budgets and total cost of ownership.Provides trusted advice to the CIDO, senior leadership and service owners on digital opportunities, application modernization, delivery options, implementation risks, investment decisions and emerging capabilities.Digital Product and Application OwnershipOwns the functional and product lifecycle of designated resident-facing, staff-facing and enterprise business applications, including product strategy, roadmaps, service outcomes, enhancement priorities, backlog, releases and continuous improvement.Establishes explicit business, product, technical and operational ownership models for applications, including accountable service owners, data owners, support responsibilities and lifecycle decisions.Uses user feedback, service analytics, performance measures and business outcomes to prioritize improvements and ensure digital products continue to meet resident and staff needs.Oversees application portfolio rationalization,



licensing, capacity, lifecycle costs, technical debt and opportunities to consolidate capabilities, retire duplication and maximize value from enterprise platforms.Web, Digital Services, User Experience and AccessibilityLeads the end-to-end delivery and modernization of public websites, digital forms, portals, online services, enterprise web applications, reusable components and Content Management System capabilities.Champions user-centred and service-design practices, ensuring digital solutions are simple, consistent, responsive, accessible and designed around resident and staff journeys.Embeds AODA and applicable WCAG Level AA requirements into procurement, design, content, development, testing, implementation and vendor acceptance, and establishes practical accessibility quality controls.Uses analytics, usability testing, accessibility testing and service-performance measures to identify friction and continuously improve digital experiences.CRM, Salesforce, Case and Work ManagementProvides strategic leadership for CRM, Salesforce, case management, workflow and work-management capabilities that support consistent service delivery, business-process automation and enterprise information needs.Leads Salesforce and CRM product strategy, platform governance, solution delivery, release and environment planning, data migration, integrations, application lifecycle management and adoption.Partners with service owners and business leaders to translate requirements into scalable solutions while minimizing unnecessary customization, duplication and technical debt.Oversees platform licensing, capacity and lifecycle costs and identifies opportunities to reuse common capabilities, standardize processes and improve return on investment.Software Engineering, APIs and Application IntegrationEstablishes modern software engineering and application-delivery standards covering solution design, development, source control, code review, automated testing, release management, environment management, CI/CD and technical documentation.Leads the design and delivery of secure APIs and application integrations connecting digital channels, enterprise applications,



line-of-business systems, data platforms, GIS services and external services using reusable, supportable and well-documented patterns.Provides technical leadership and delivery oversight for modern web and application technologies while enabling teams to adopt fit-for-purpose technologies and open standards as needs evolve.Promotes sound application data practices, including data quality, ownership, metadata, privacy, records and information management and responsible data sharing in collaboration with accountable corporate partners.Cloud Application Delivery, DevOps and Digital Customer IdentityLeads cloud-native application delivery and application DevOps within corporate cloud environments, including application CI/CD pipelines, deployment automation, application observability, platform-as-a-service and fit-for-purpose container or serverless services.Leads delivery and integration of resident/customer identity capabilities for digital services, including registration, authentication, application authorization, single sign-on and standards such as OAuth 2.0, OpenID Connect and SAML, while workforce identity platforms remain operated by IT Infrastructure, Security & Support.Ensures digital solutions comply with corporate architecture, cybersecurity, privacy, records-management and technology standards, embedding security-by-design and privacy-by-design throughout the solution lifecycle.Collaborates with IT Infrastructure, Security & Support on cloud infrastructure, network connectivity, security controls, identity dependencies, production monitoring, backup/recovery requirements and operational support.Agile Delivery, Quality, Release and Operational ReadinessEstablishes practical Agile and product-delivery practices using Scrum, Kanban or hybrid approaches as appropriate, with disciplined backlog management, planning, estimation, demonstrations, retrospectives and transparent delivery metrics.Ensures requirements, user stories, acceptance criteria, designs, dependencies and non-functional requirements are sufficiently mature before development begins and that scope changes are actively managed.Establishes fit-for-purpose quality practices covering functional, integration, regression, accessibility, security, performance and user-acceptance testing.Owns application release planning and production deployment coordination, ensuring solutions meet defined operational-readiness criteria before go-live and that documentation, training, support models and knowledge

📌 Manager, Digital Transformation And Delivery (Georgina)
🏢 Town of Georgina
📍 Georgina