Permanent Full TimeWe’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.About The RoleReporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.Key ResponsibilitiesManage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standardsReview and process member applications, verifying completeness and alignment with plan requirementsExecute interfund transfers and administer the movement of member assets across investment optionsProcess cash withdrawals and coordinate transfers between registered plans and external financial institutionsPrepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actionsMaintain and update member and plan information within GPAS,



ensuring data integrity and accuracyCollaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpointsQualifications And CompetenciesProficiency in Microsoft Office applications: Microsoft Word, Excel, and OutlookEnsures accuracy in processing transactions and maintaining recordsDelivers responsive and professional service, addressing inquiries effectivelyAble to prioritize tasks and meet deadlines in a high-volume environmentIdentifies discrepancies, investigates issues, and recommends solutionsCommunicates clearly and professionally, both verbally and in writingTakes ownership of tasks and follows through to completionResponds effectively to changing priorities and evolving processesWorks collaboratively with peers and stakeholders to achieve shared objectivesExperience with pension or benefits administration systems (e.G., GPAS) is preferredKnowledge of registered plans (e.G., RRSP, RRIF, TFSA) and related regulatory requirements is an assetWillingness to complete CEBS Fundamental CoursesThe base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.E. annual bonus, commission etc).Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.Grow with Canada LifeWe’re united by a shared purpose:



to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!What we offerWe’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full time or part-time permanent team member:Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #J-18808-Ljbffr

📌 Customer Processing Representative (London)
🏢 Canada Life
📍 London